Privacy Policy

This Privacy Policy describes how Zanollini ("we", "our", or "us") collects, uses, and discloses your Personal Information when you visit or make a purchase from our site.

Collecting Personal Information

When you visit our site, we collect certain information about your device, your interaction with the site, and information necessary to process your purchases. We may also collect additional information if you contact us for support.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time in order to reflect changes to our practices or for other operational, legal, or regulatory reasons.

How We Collect and Use Your Personal Information

We collect Personal Information such as your name, billing and shipping address, payment information, email address, and phone number when you make a purchase or attempt to do so. We use this information to fulfill orders, communicate with you, screen for fraud, and personalize your shopping experience.

• Device information: version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the site.
• Order information: name, billing address, shipping address, payment information, email address, and phone number.
• Customer support information: any other information you provide when contacting support.

We collect this information to load the site accurately for you, perform analytics, fulfill contracts, provide customer support, and assess the performance of our campaigns.

Sharing Personal Information

We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you. For example, we may use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy

We may also share your Personal Information to comply with applicable laws and regulations, respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

Behavioural Advertising

We use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For example:

• Google Analytics to understand how our customers use the site.
• Advertising partners to collect information about your interaction with our site, ads you’ve viewed, and how you engage with our content.

For more information about how targeted advertising works, visit: http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work

You can opt out of targeted advertising here:

• Facebook: https://www.facebook.com/settings/?tab=ads
• Google: https://www.google.com/settings/ads/anonymous
• Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads

Additionally, you can opt out of some services by visiting the Digital Advertising Alliance’s opt-out portal: http://optout.aboutads.info/

Using Personal Information

We use your personal information to provide our services to you, which includes offering products for sale, processing payments, shipping and fulfillment of your order, and keeping you up to date on new products, services, and offers.

Retention

When you place an order through the site, we will retain your Personal Information for our records unless and until you ask us to erase this information. For more information on your right of erasure, please see the 'Your rights' section below.

Your Rights

If you are a European resident, you have the right to access the Personal Information we hold about you, to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us at info@zanollini.com.

Your Personal Information will be initially processed in Ireland and then transferred outside of Europe for storage and further processing, including to Canada and the United States. For more information on how data transfers comply with GDPR, see Shopify’s GDPR documentation: https://help.shopify.com/en/manual/your-account/privacy/GDPR

Cookies

A cookie is a small amount of information that’s downloaded to your computer or device when you visit our site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies.

Cookies make your browsing experience better by allowing the website to remember your actions and preferences. That means you don’t have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance whether it’s their first time visiting or if they are a frequent visitor.

Third-Party Websites and Links

Our website may include links to other websites whose privacy practices may differ from ours. If you submit personal information to any of those sites, your information is governed by their privacy policies. We encourage you to carefully read the privacy policy of any website you visit.

Children’s Data

The site is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us at info@zanollini.com to request deletion.

Complaints

If you would like to make a complaint, please contact us by e-mail at info@zanollini.com. If you are not satisfied with our response to your complaint, you have the right to lodge your complaint with the relevant data protection authority.

Contact

For more information about our privacy practices or if you have questions, please contact us by email at info(@)zanollini.com.